shuffle Privacy Policy

1 Introduction

shuffle ("we", "us", "our") is committed to protecting the privacy of everyone who uses the shuffle platform — whether through the website at shuffle.ng, the mobile app, or any related service. This Privacy Policy describes the types of personal information we collect, the reasons we collect it, how we use and protect it, and your rights in relation to your data.

By registering an account or using shuffle in any capacity, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of it, please stop using the platform and contact us to close your account.

This Policy should be read alongside the Terms and Conditions, which govern the overall use of the shuffle platform.

2 Data We Collect

shuffle collects personal information that is necessary for us to provide the platform securely and in compliance with applicable requirements. The categories of data we collect include:

We collect this information directly from you during registration, through your use of the platform, and through automated technical processes such as cookies and server logs.

3 How We Use Your Data

shuffle uses the personal data collected from you for the following purposes:

• Account management: Creating, verifying, and maintaining your shuffle account, including identity verification (KYC) where required before withdrawals or at any other point.
• Platform operation: Enabling you to access games, manage your PHP balance, request withdrawals via the Withdrawal page, and use all platform features.
• Security and fraud prevention: Monitoring account activity for suspicious patterns, detecting unauthorised access attempts, and protecting the platform from misuse.
• Communication: Sending account-related notifications such as login alerts, OTP codes, withdrawal confirmations, and support responses.
• Legal compliance: Meeting applicable legal and regulatory obligations, which may include retaining records of transactions and account activity.
• Platform improvement: Analysing aggregated, anonymised usage patterns to improve the overall user experience on shuffle.

We do not use your personal data for automated decision-making that produces legal or significant effects on you without human review.

4 Sharing Your Data

shuffle does not sell, rent, or trade your personal information. We share data only in the limited circumstances described below:

• Payment processors: When you make a deposit or request a withdrawal in PHP, relevant payment details are shared with the payment provider or bank handling the transaction. These providers are bound by their own data protection obligations.
• Identity verification services: Where required, your identity documents may be reviewed by a third-party KYC verification service. These services process data solely for the purpose of identity verification.
• Legal authorities: shuffle may disclose personal information where required to do so by law, court order, or in response to a lawful request from a relevant authority in connection with fraud investigation or legal proceedings.
• Service providers: We may share limited technical data with providers who assist in operating the platform — such as hosting or analytics services — under agreements that restrict their use of your data.

5 Data Retention

shuffle retains your personal data for as long as your account is active and for a reasonable period after account closure, in order to meet legal and regulatory obligations, resolve disputes, and enforce agreements.

Transaction records and identity verification documents may be retained for a longer period where required by applicable law. When data is no longer needed, it is securely deleted or anonymised.

If you request account closure, your personal data will be handled in accordance with these retention requirements — it will not necessarily be deleted immediately, but will no longer be used for platform operation purposes.

6 Security Measures

shuffle takes the security of your personal data seriously and maintains technical and organisational measures to protect it against unauthorised access, alteration, disclosure, or destruction. These include:

• SSL (Secure Socket Layer) encryption on all data transmitted between your device and the shuffle platform.
• OTP (one-time password) verification for account login and sensitive actions such as withdrawal requests.
• Restricted internal access to personal data — only authorised personnel with a legitimate need have access to identifiable player data.
• Regular security reviews and monitoring of platform systems for anomalies or intrusion attempts.
• Secure handling of passwords — stored in hashed, non-readable format.

While shuffle takes these measures seriously, no online platform can guarantee absolute security. You play an important role in protecting your account by keeping your password and OTP codes confidential and logging out after each session on shared devices.

7 Cookies and Tracking Technologies

shuffle uses cookies and similar technologies to operate the platform, remember your session, and understand how the platform is being used. Cookies are small text files stored on your device by your browser.

The types of cookies shuffle uses include:

• Essential cookies: Required for the platform to function — including keeping you logged in during a session and maintaining your account state. These cannot be disabled without breaking the platform.
• Analytics cookies: Used to understand how players navigate the platform in aggregate — which pages are visited most, where sessions start and end, and similar usage patterns. This data is anonymised.
• Security cookies: Help detect and prevent fraudulent activity, such as identifying unusual login patterns or suspicious session behaviour.

Most browsers allow you to control or delete cookies through your browser settings. Note that disabling essential cookies may prevent some parts of shuffle from working correctly.

8 Your Rights

As a user of shuffle, you have the following rights in relation to your personal data:

• Access: You may request a copy of the personal data shuffle holds about you.
• Correction: If any of your personal data is inaccurate or incomplete, you can ask us to correct it.
• Deletion: You may request deletion of your personal data in certain circumstances — for example, where it is no longer needed for the purpose for which it was collected, subject to our legal retention obligations.
• Restriction: You may request that we restrict the processing of your data in certain situations while a query or dispute is being resolved.
• Objection: You may object to processing of your data where we rely on legitimate interests as our legal basis, though this right is subject to limitations.

To exercise any of these rights, contact the shuffle support team at [email protected]. We will respond within a reasonable timeframe. Note that some requests may require identity verification before we can action them.

9 Minors

The shuffle platform is strictly for adults aged 21 and above. We do not knowingly collect personal information from anyone under this age. If we become aware that a registered account belongs to a person under 21, the account will be immediately closed and any associated data will be handled in accordance with our retention and deletion procedures.

If you believe a minor has registered on shuffle, please contact us at [email protected] immediately so we can investigate and take appropriate action.

10 Changes to This Privacy Policy

shuffle may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page.

Your continued use of the shuffle platform after any update to this Policy constitutes your acknowledgment of the revised version. We recommend reviewing this page periodically so you stay informed about how we handle your data.

11 Contact Us

If you have any questions about this Privacy Policy, want to exercise a data right, or have a concern about how your personal information is being handled, please get in touch:

• Email: [email protected]
• Response time: We aim to respond to all privacy-related enquiries within a reasonable number of business days.
• Support language: English (Philippines)

For questions about account rules and gameplay, refer to the Terms and Conditions. For responsible gaming guidance, visit the Responsible Gaming page. Common questions are answered on the FAQ page.